Delivery and Returns
Shipping
New Zealand
New Zealand orders are sent via overnight courier on weekdays at a flat rate of $10, or $12 for rural delivery. Please allow approximately 2 working days for rural addresses.
Australia
Express shipping to Australia is $18, with delivery generally taking 1–2 working days.
New Collection Releases
Following a major collection release, please allow up to 10 business days for your order to be dispatched. We’re a small team and work as quickly as possible to carefully pack and send every order.
During these busy release periods, we’re unable to make changes to orders once they have been placed, so please double-check your order details before completing your purchase.
Christmas Orders
To give your order the best chance of arriving before Christmas, please place your order by 20 December. We recommend ordering earlier where possible, as courier networks can experience delays during the busy Christmas period.
Returns
Returns & Exchanges
We understand that shopping online can sometimes be tricky, so we want you to feel confident shopping with Addison Collective.
Full-priced items can be returned for an exchange, store credit or refund within 15 calendar days of receiving your order. Store credits are valid for 12 months from the date of issue.
Exchanges
Our returns portal allows you to exchange an item for another item of equal or lower value.
If you would like to exchange for an item of a higher value, please return your original item for store credit or a refund and place a new order for your preferred item.
Return Conditions
To be eligible for an exchange, store credit or refund, items must be returned in their original, unworn and saleable condition, with all original tags attached.
Items requiring additional cleaning, steaming or lint removal may incur a $5 handling fee per item.
Sale items, discounted orders and gift-with-purchase orders are not eligible for a refund or store credit. However, these items may be exchanged for another sale item or an item included within the same promotion, subject to availability.
How to Make a Return
Please submit your return through our returns portal:
Addison Collective Returns Portal
Your return must be sent back to Addison Collective within 15 calendar days of receiving your order. Returns outside this timeframe cannot be accepted unless the item is faulty.
Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service, as Addison Collective cannot be responsible for returned parcels that are lost in transit.
Once your return has been received and inspected, we’ll confirm whether your return has been approved.
Approved exchanges will be dispatched, store credits issued, or refunds processed within 7 working days of receiving your return.
Refunds will be processed back to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping costs are non-refundable.